Returns Policy

Thanks for shopping with us.

If you are not entirely satisfied with your purchase, we're here to help.

You have 28 calendar days to return an item from the date you received it.

To request a return please contact our customer services team initially by quoting your order number and the reason for return/exchange.


Once we receive your item, we will notify you on the status of your refund and initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer's policies.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Contacting Us

If you have any questions on how to return your item to us, please contact us via the below methods:

Tel: 01244 662530 (Mon to Fri, 9-5pm)


Address: Quinteassential Teas, Red Hill House, 41 Hope Street, Chester, CH4 8BU