Delivery Information

Latest recommended order dates for Christmas 2021

Royal Mail 2nd Class:

Orders placed before 1:00 pm on Friday 17 December 2021

Royal Mail 1st Class and 1st Class Tracked:

Orders placed before 1:00 pm on Monday 20 December 2021

Express Courier:

Orders placed before 12:00 pm on Wednesday 22 December 2021

Please note that the latest recommended order dates are correct at the time of publishing and are subject to change.

We use Royal Mail to send the majority of our UK parcels so please consider ordering gifts for Christmas early.

Royal Mail says: “Due to ongoing Covid restrictions, reduced freight capacity, high volumes and winter weather conditions are all impacting transportation and local delivery. With that in mind, we should send our Christmas post as early as possible but these are the absolute last dates you can attempt to deliver post and still be in with a chance of it arriving in time.”

For Royal Mail service status you can check royalmail.com/greetings for the latest information.


INTERNATIONAL DELIVERIES

With exception to shipping to the USA, we are temporarily suspending international e-commerce through our website due to trading difficulties through COVID and Brexit. But fear not, if you would like an order sent to a non-UK address, please email us on hello@quinteassential.co.uk so that we can help you sip our tea at any international destination (if it’s sunny, we might even bring it in person).


WHERE DO WE SHIP AND WHAT ARE OUR DELIVERY OPTIONS?


We work hard to keep our shipping rates reasonable while ensuring your tea is delivered in the most efficient and reliable way possible.
  • The fee charged to send you your parcel is priced at true cost without any mark up: Royal Mail service + packaging cost = delivery fee.
  • We’re pleased that we are now able to offer free shipping, see the table below for details.
  • Please contact hello@quinteassential.co.uk with your reference number if you need to make any adjustments to your order. If your order has not shipped, we will do our very best to accommodate all updated requests.
  • We use Royal Mail for the majority of our consignments. Shipping charges for your order will be calculated and displayed at checkout using the below matrix. For peace of mind, you can upgrade to “First Class Tracked” or use our UK Express Courier service.

For USA shipping, there is a flat fee of £22.50 (approximately $30) for parcels up to 2.205 lb in weight, this service is fully tracked.



DO YOU LIVE AROUND CHESTER OR IN NORTH EAST WALES?

We now offer Click & Collect, a contact-free, simple, quick and easy service! Place an order as you normally would at home or on the go, and collect it from our warehouse in Saltney, Chester!

Please follow the latest Government guidelines regarding coronavirus restrictions.

  1. At the checkout, choose 'Collect in Person' and proceed to make payment.
  2. You’ll receive an Order Confirmation e-mail with your order number.
  3. Once your order is ready, you’ll receive another email from us to arrange the best date and time for you to make your collection.
  4. At the agreed time, please make your way to the pick-up point at our warehouse following your email instructions.

SHIPMENT PROCESSING TIME

In normal circumstances, all consignments are processed and dispatched the next business day after an order is placed. Orders are not packed, shipped or delivered on weekends or holidays.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

LARGER ORDERS, EXPRESS SHIPPING AND BESPOKE INTERNATIONAL

We are able to provide a bespoke quote for larger orders, express shipping or bespoke international expedition. Simply get in touch with us via e-mail at international@quinteassential.co.uk and we will be delighted to help.

ROYAL MAIL UPDATES // CORONAVIRUS

Whilst coronavirus measures are in force, shipment of our parcels will continue in line with regulations and whenever possible. Despite restrictions, we’re generally experiencing a good level of service from Royal Mail and our other delivery partners, including to addresses abroad. However, please do allow extra time for your parcel to reach its destination as parts of the delivery services we use may be (indirectly) affected by coronavirus and Brexit restrictions.

You can look up Royal Mail’s UK service status by visiting their update page here.

For international delivery, check Royal Mail’s international service status here.

SHIPMENT CONFIRMATION AND ORDER TRACKING

You will receive an ‘Order Fulfilled’ email once your order has shipped. When you choose '1st Class Tracked' or 'Express Courier' at the checkout, full tracking information will be sent to you.


CUSTOM DUTIES AND TAXES

Just so you know, we can’t take responsibility for any customs and taxes applied to an order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

If your package arrives damaged please contact us immediately on hello@quinteassential.co.uk

Please save all packaging materials and damaged goods before filing a claim, we’ll do our best to help but cannot accept responsibility for damage once a package is handed over to our couriers.

RETURNS POLICY

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.