FREE UK delivery on orders over £20 - FREE samples with each order - Shipping to Europe? Read here first!

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Delivery Information

EXCEPTIONAL TEA, DELIVERED.

We work hard to keep our shipping rates reasonable while ensuring your items are delivered in the most efficient and reliable way possible. We pass on the charges we have to pay to send you your parcel at true cost without any mark up: Royal Mail service + packaging cost = delivery fee. We’re very pleased that we are now able to offer free shipping, see the table below for details.

Please contact info@qfineteas.co.uk with your reference number if you need to make any adjustments to your order. If your order has not shipped, we will do our very best to accommodate all updated requests.


WILL BREXIT AFFECT MY ORDER TO EU?

If you are placing an order to be sent to a European Union Member State, have a read through our Brexit information pages.

Click Here for Brexit Info


WHERE DO WE SHIP AND WHAT ARE OUR DELIVERY OPTIONS?

We use Royal Mail for the majority of our consignments. Shipping charges for your order will be calculated and displayed at checkout using the below matrix.

For UK shipping, you’re able to choose your preferred method of sending at checkout. Once a parcel leaves our warehouse, we regret that we cannot accept responsibility for non-delivery. For peace of mind, you can upgrade to “First Class Signed For” or our UK Express Courier service.

Shipping to countries within the European Union is now cheaper and when you spend the minimum requirement, it’s free.

For shipments to the rest of the world, we use Royal Mail’s “International Standard” service. You have the option to upgrade to “International Express Courier” service at the checkout.

For shipping outside of the United Kingdom, we can often provide better prices than those published below as these are standard rates. By calculating weight, dimensions and destination rates, we can provide you with a bespoke price for your order. Get in touch with us via info@qfineteas.co.uk to see how we can help you save on European and international shipping costs.

DO YOU LIVE AROUND CHESTER OR IN NORTH EAST WALES?

We now offer Click & Collect, a contact-free, simple, quick and easy service! Place an order as you normally would at home or on the go, and collect it from our warehouse in Saltney, Chester!

Please follow the latest Government guidelines regarding coronavirus restrictions.

  1. Enter code CHESTER-COLLECT at the checkout and proceed to make payment.
  2. You’ll receive an Order Confirmation e-mail with your order number.
  3. Once your order is ready, you’ll receive another email from us to arrange the best date and time for you to make your collection.
  4. At the agreed time, please make your way to the pick-up point at our warehouse following your email instructions.

SHIPMENT PROCESSING TIME

In normal circumstances, all consignments are processed and dispatched the next business day after an order is placed. Orders are not packed, shipped or delivered on weekends or holidays.

If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

LARGER ORDERS, EXPRESS SHIPPING AND BESPOKE INTERNATIONAL

We are able to provide a bespoke quote for larger orders, express shipping or bespoke international expedition. Simply get in touch with us via e-mail at info@qfineteas.co.uk and we will be delighted to help.

ROYAL MAIL UPDATES // CORONAVIRUS // BREXIT

Whilst coronavirus measures are in force, shipment of our parcels will continue in line with regulations and whenever possible. Despite restrictions, we’re generally experiencing a good level of service from Royal Mail and our other delivery partners, including to addresses abroad. However, please do allow extra time for your parcel to reach its destination as parts of the delivery services we use may be (indirectly) affected by coronavirus and Brexit restrictions.

You can look up Royal Mail’s UK service status by visiting their update page here.

For international delivery, check Royal Mail’s international service status here.

SHIPMENT CONFIRMATION AND ORDER TRACKING

You will receive an ‘Order Fulfilled’ email once your order has shipped.

CUSTOM DUTIES AND TAXES

Just so you know, we can’t take responsibility for any customs and taxes applied to an order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

DAMAGES

If your package arrives damaged please contact us immediately on info@qfineteas.co.uk

Please save all packaging materials and damaged goods before filing a claim, we’ll do our best to help but cannot accept responsibility for damage once a package is handed over to our couriers.

RETURNS POLICY

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.